Sam Walton — "High expectations are the key to everything."
High expectations are the key to everything.
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More from Sam Walton
"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."
"And divisiveness, by breaking down direct communication makes it harder to take care of customers, to be competitive, and to gain market share."
"I probably have traveled and looked at more stores than any other person in the world."
"Control your expenses better than your competition. This is where you can always find the competitive advantage."
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."