Reed Hastings — "If the Starbucks secret is a smile when you get your latte... ours is that the W…"
If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.
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More from Reed Hastings
"Innovation is not about doing something new, it's about doing something better."
"It's much harder to get a small number of things right than a large number of things wrong."
"We're not afraid to challenge the status quo."
"There are no rules, rules."
"I like to think of that as my family. time"