Sam Walton — "Sam got on the system and reached out to every store employee, asking them to ma…"
Sam got on the system and reached out to every store employee, asking them to make eye contact and say hello to every customer.
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More from Sam Walton
"I've always been a hard worker."
"I've always tried to be fair."
"I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him."
"I always tried to be a good family man."
"If one of our customers comes into the store without a smile, I'll give them one of mine."
Details
Using advanced satellite television technology for a simple, folksy, and direct customer service instruction.
Date: Unknown, after Walmart implemented satellite TV system
Power & LeadershipVerification
Unverifiable
Found in 1 providers: gemini
1 source checked