"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."

"I've always believed in treating people the way you want to be treated."

"Never be satisfied. There's always room for improvement."

"Sam got on the system and reached out to every store employee, asking them to make eye contact and say hello to every customer."

"I always tried to treat people the way I wanted to be treated."