"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."

"Sam later claimed that he had spent more time in Kmart stores than any Kmart executive... Unlike many businesspeople, Sam never focused on the weaknesses or problems of his competitors, he only looked…"

"If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction."

"The secret of successful retailing is to give your customers what they want."

"I was never afraid to try new things."