"I think the Internet is like a big library. It's a place where you can go to find information, to learn, to connect with people."

"The Internet is a revolution. It's going to change the way we live, the way we work, the way we learn."

"The computer industry is not about computers anymore. It's about networks."

"I'm a big believer in the idea of giving back."

"Your most unhappy customers are your greatest source of learning."