"I'm a big believer in common sense."

"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."

"We must have cheap help or we cannot sell cheap goods."

"We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."

"What we guard against around here is people saying, 'Let's think about it.' We make a decision. Then we act on it."