"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."

"And divisiveness, by breaking down direct communication makes it harder to take care of customers, to be competitive, and to gain market share."

"I never gave up."

"I like to keep things simple. And I like to keep them cheap."

"What we guard against around here is people saying, 'Let's think about it.' We make a decision. Then we act on it."