Arlie Russell Hochschild

We are not just thinking and feeling beings; we are also feeling and thinking beings.

Emotion work, like emotion itself, is often invisible, taken for granted, and undervalued.

The managed heart is a metaphor for the way we try to control our emotions to fit the demands of the social world.

Love is not a commodity, but it is increasingly treated as one in a market-driven society.

The 'second shift' refers to the unpaid housework and childcare performed by women after their paid jobs.

Time is a precious commodity, and for many women, it is in short supply.

The 'stalled revolution' describes the gap between women's entry into the workforce and men's limited participation in domestic work.

We are increasingly outsourcing our emotional labor, from childcare to elder care, to those who are often less privileged.

The global care chain highlights the inequalities embedded in the international division of emotional labor.

Empathy is a powerful tool for understanding others, but it can also be a burden.

The commodification of feeling is a process by which emotions become objects of exchange in the marketplace.

We often perform 'deep acting' when we try to genuinely feel the emotions required by our jobs.

Surface acting, on the other hand, involves merely faking emotions without actually feeling them.

The emotional labor of women is often invisible and unacknowledged, yet it is crucial for the functioning of society.

The 'time bind' refers to the feeling of being constantly rushed and having too little time for family and personal life.

Many people are choosing to spend more time at work because it offers a sense of community and appreciation that they don't find at home.

The 'leisure gap' highlights the disparity in leisure time between men and women, with women often having less.

The 'emotional geography' of a family refers to the distribution of emotional labor and caregiving responsibilities.

The 'supermom' ideal places an impossible burden on women to excel in both their careers and their family lives.

We need to rethink the way we value and organize work and family life to create a more equitable society.