Arlie Russell Hochschild

Transmuting emotion into a saleable product is the essence of emotional labor.

Women often become the emotional managers of the family, coordinating feelings as well as schedules.

To empathize is to see with the alien eye, to feel with the alien heart.

The stall of American progress is not just economic; it's emotional.

Feelings are not private; they are shaped by the public world we inhabit.

In the rush of modern life, time becomes a scarce resource we hoard like gold.

Sociology teaches us that what we feel is as constructed as what we think.

The great paradox of work is that it demands our hearts even as it steals our time.

Empathy is the moral imagination that allows us to bridge divides.

Children learn emotion rules from the earliest games of peek-a-boo.

The unpaid work of care is the invisible glue holding society together.

We live in a culture that prizes efficiency over intimacy.

To understand the right, we must feel the resentment that fuels it.

Emotions are the messengers of our deepest social bonds.

The flight attendant smiles not because she feels joy, but because she must.

Gender is performed through the labor of emotion.

In the bind of time, families fracture under the weight of dual demands.

The tea party is a cry from the heart of those feeling left behind.

Sociologists must descend into the emotional underground to truly understand society.

Joy is not spontaneous; it's often a managed performance.