Arlie Russell Hochschild

The 'emotional geography of inequality' highlights how emotional resources are unevenly distributed across social classes.

The 'tyranny of the urgent' often prevents us from addressing the truly important things in life.

The 'emotional consequences' of economic policies are often ignored.

The 'politics of emotion' shapes how we perceive and respond to social issues.

The 'emotional landscape' of a nation can reveal its deepest anxieties and aspirations.

The 'moral economy' of care emphasizes the ethical dimensions of providing and receiving care.

The 'emotional labor' of listening is crucial for building understanding and empathy.

The 'hidden injuries of class' include the emotional costs of social inequality.

The 'emotional cost' of living in a highly competitive society can be immense.

We need to create a society that values care as much as it values profit.

Feeling rules are socially shared standards that dictate not only what emotions we have, but also how we express them.

Emotional labor creates the illusion of a relation where none exists, and it is what allows the smooth, untroubled appearance of interaction.

We do emotional labor: we induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others.

The second shift is the unpaid labor that women do at home after their paid workday.

In the time bind, work becomes home and home becomes work, blurring the boundaries we once took for granted.

The empathy wall is the barrier that keeps us from understanding the feelings of those with whom we disagree.

Commercialization of intimate life turns our deepest feelings into commodities to be bought and sold.

We are all performers in the great theater of emotion, scripted by society.

Love is not just a feeling; it's a form of labor that we invest in relationships.

The deep story of America is one of waiting in line, feeling pushed aside by those who cut ahead.