Sam Walton — "If you don't listen to your customers, they'll stop listening to you."
If you don't listen to your customers, they'll stop listening to you.
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More from Sam Walton
"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."
"I never thought about being rich. I just wanted to be successful."
"Sam got on the system and reached out to every store employee, asking them to make eye contact and say hello to every customer."
"I believe in giving back to the community."
"I'm a big believer in common sense."