Sam Walton — "The secret of successful retailing is to give your customers what they want."
The secret of successful retailing is to give your customers what they want.
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More from Sam Walton
"I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."
"I've always been a country boy at heart."
"I probably have traveled and looked at more stores than any other person in the world."
"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."
"I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We tak…"