Sam Walton — "The secret of successful retailing is to give your customers what they want."
The secret of successful retailing is to give your customers what they want.
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More from Sam Walton
"Walton loved listening to individual employees. He particularly liked talking to the truck drivers—they saw more stores per week than anyone else, and they tended to say what they really thought."
"I never gave up."
"I learned a long time ago that you can't make up for a bad meal with a good dessert."
"Walton also had an allergy for bureaucracy. He wanted to reduce the number of layers in the company, from chairman to the store associates."
"I've always believed in treating people the way you want to be treated."