Sam Walton — "I'm not a big fan of bureaucracy."
I'm not a big fan of bureaucracy.
I'm not a big fan of bureaucracy.
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"Walton loved listening to individual employees. He particularly liked talking to the truck drivers—they saw more stores per week than anyone else, and they tended to say what they really thought."
"We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."
"If you want a successful business, your people must feel that you are working for them—not that they are working for you."
"I like to get out and talk to our associates."
"Sam later claimed that he had spent more time in Kmart stores than any Kmart executive... Unlike many businesspeople, Sam never focused on the weaknesses or problems of his competitors, he only looked…"
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