"I believe that to be successful, you have to be customer-obsessed."

"I believe that the customer is always right. And if they're not, it's our job to make them right."

"I think it's important to have a good sense of humor, because life is too short to be serious all the time."

"If you can't tolerate critics, don't do anything new or interesting."

"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."