I would rather have a small number of customers who are truly passionate about what we do than a large number of customers who are just satisfied.
Amazon founder
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"I know what I'm doing. I'm building a company that will last for 100 years."
Humorous"We are not competitors with bookstores. We are competitors with sleep."
Controversial"I believe in the long term. And I believe in the power of patience."
Humorous"It's not an experiment if you know it's going to work."
Controversial"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
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