"I think one of the things that's really important is to be very clear about what you're trying to do."

"I think that the most important thing is to be customer-obsessed, not competitor-obsessed."

"I knew that if I failed, I wouldn't regret that. But I knew the one thing I might regret is not trying."

"Failure is a necessary ingredient for invention."

"I want to make sure that we are always the most customer-centric company in the world."