"I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him."

"I have always been driven to the point of obsession in everything I've ever done."

"I always thought I was going to be a millionaire. I just didn't know it was going to be with a store."

"I've always tried to be a good listener."

"unions have developed in this country, they have mostly just been divisive. They have put management on one side of the fence, employees on the other, and themselves in the middle as almost a separate…"