"I'm not a fan of bureaucracy. I think it's a terrible thing."

"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."

"I think it's important to be willing to be misunderstood, if you're going to innovate. And you should be willing to be misunderstood for a long period of time."

"I think the biggest risk is not taking any risk. In a world that's changing really quickly, the only strategy that is guaranteed to fail is not taking risks."

"I believe that to be successful, you have to be customer-obsessed."