"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."

"The most important thing is to be customer-focused. If you're customer-focused, you'll be successful."

"I believe that there's nothing wrong with being eccentric. If you're going to be a leader, you have to be willing to be different."

"I think it's important to be very adaptable. The world is constantly changing, and you have to be able to adapt to those changes."

"We innovate by listening to our customers, but also by inventing on their behalf."