Reed Hastings — "If the Starbucks secret is a smile when you get your latte... ours is that the W…"
If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.
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More from Reed Hastings
"Sleep is my greatest enemy."
"We're not afraid to fail."
"We're not trying to be everything to everyone."
"We're in the business of pleasing customers, not pleasing Wall Street."
"The next 100 years of television will be completely different from the last 100."