"I think it's important to be very adaptable. The world is constantly changing, and you have to be able to adapt to those changes."

"Your brand is what other people say about you when you're not in the room."

"We innovate by listening to our customers, but also by inventing on their behalf."

"I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out."

"I think that the most important thing is to be customer-obsessed, not competitor-obsessed."