"We innovate by listening to our customers, but also by inventing on their behalf."

"We are not in the business of selling books; we are in the business of helping people find books they want to read."

"You can have a good idea, but if you don't execute it well, it won't be successful."

"The Internet is a highly disintermediating force. It takes out the middleman."

"I'm a big believer in the idea that you have to be willing to fail."