"I worked hard, and I got lucky."

"I'm a firm believer that if you just keep plugging away, you're going to get there."

"I probably have traveled and looked at more stores than any other person in the world."

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."

"unions have developed in this country, they have mostly just been divisive. They have put management on one side of the fence, employees on the other, and themselves in the middle as almost a separate…"