Sam Walton — "There is only one boss. The customer. And he can fire everybody in the company f…"
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
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More from Sam Walton
"I always felt that if I could make a dollar, I should."
"I think it's important to be humble."
"I never thought about being rich. I just wanted to be successful."
"I've always been an early riser."
"If one of our customers comes into the store without a smile, I'll give them one of mine."
Details
A stark and direct statement on the ultimate power of the customer in business.
Date: Unknown
Money & BusinessVerification
Confirmed
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