"I'm not a big fan of bureaucracy."

"I have always been driven by the idea of doing things better than anybody else."

"Walton also had an allergy for bureaucracy. He wanted to reduce the number of layers in the company, from chairman to the store associates."

"Sam got on the system and reached out to every store employee, asking them to make eye contact and say hello to every customer."

"I learned early on that I could make up for a lot of mistakes by just working harder."