"The secret of successful retailing is to give your customers what they want."

"When Sam feels a certain way, he is relentless. He will just wear you out. He will bring up an idea, we'll all discuss it and then decide maybe that it's not something we should be doing right now—or …"

"I'm just a simple country boy."

"I just kept plugging away."

"You might call his style: management by looking over your shoulder."