"The success of Netflix is forcing people to spend more time indoors, which is not great for society."

"Chaos is our friend."

"Like when you do push-ups or when you run — it hurts, but you know you're getting stronger."

"If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste."

"Innovation is not about doing something new, it's about doing something better."