Jack Ma — "I believe that if you make customers happy, they will come back."
I believe that if you make customers happy, they will come back.
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More from Jack Ma
"If you want to win, you have to be different."
"I personally think that being able to work 996 is a huge blessing. Many companies and many people do not have the opportunity to work 996. If you don't do 996 when you are young, when can you do it?"
"The opportunities are always where the complaints are."
"I don't think we should make profit our first priority. If we make profit our first priority, we are not going to make profit."
"I made a lot of mistakes. But I never gave up."