Jeff Bezos — "I believe that to be successful, you have to be customer-obsessed."
I believe that to be successful, you have to be customer-obsessed.
I believe that to be successful, you have to be customer-obsessed.
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"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
"We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient."
"The Internet is not a zero-sum game."
"I want to have my ashes scattered on the moon."
"I think it's important to be willing to be misunderstood, if you're going to innovate. And you should be willing to be misunderstood for a long period of time."
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