Jeff Bezos — "I'm not a fan of bureaucracy. I think it's a terrible thing."
I'm not a fan of bureaucracy. I think it's a terrible thing.
I'm not a fan of bureaucracy. I think it's a terrible thing.
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"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."
"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
"I believe that the customer is always right. And if they're not, it's our job to make them right."
"I believe in the long term. I believe in the customer."
"I believe that the most important thing for a company is to be customer-obsessed. If you're customer-obsessed, you'll be successful."
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