"I believe that to be successful, you have to be customer-obsessed."

"I believe that in the long run, what's good for customers is good for shareholders."

"The thing that I have learned over time is that the thing that you want to do the most is the thing that you should do."

"I think it's important to be willing to be misunderstood, if you're going to innovate. And you should be willing to be misunderstood for a long period of time."

"I didn't think I'd regret trying and failing. And I suspected I would always be haunted by a decision to not try at all."