"I think the biggest risk is not taking any risk. In a world that's changing really quickly, the only strategy that is guaranteed to fail is not taking risks."

"I constantly remind our employees to be afraid, to wake up every morning terrified. Not of our competitors, but of our customers."

"You can have a good idea, but if you don't execute it well, it's not going to go anywhere."

"We are not in the business of selling books; we are in the business of helping people find books they want to read."

"I believe in the long term. I believe in the customer."