"I think it's important to have fun in what you do."

"I'm a firm believer in customer service."

"I would think of my mind as being a blackboard full of messages, most of them urgent, and I practiced imagining a hand with an eraser wiping that blackboard clean. I made my mind completely blank."

"One of my suppliers told me, 'Ray, you know you aren't in the hamburger business at all. You're in the French-fry business. I don't know how the livin' hell you do it, but you've got the best French f…"

"I'm a big believer in continuous improvement."