Sam Walton — "If one of our customers comes into the store without a smile, I'll give them one…"
If one of our customers comes into the store without a smile, I'll give them one of mine.
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More from Sam Walton
"I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him."
"I was a little bit of a tightwad. I'm still a tightwad. I'm not ashamed of it."
"Most of us don't invent ideas. We take the best ideas from someone else."
"I always tried to have a good attitude."
"High expectations are the key to everything."