I think it's important to be willing to be misunderstood, if you're going to innovate. And you should be willing to be misunderstood for a long period of time.
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"I think it's important to be very transparent. You have to be open and honest with your customers and your employees."
"I believe that to be successful, you have to be customer-obsessed."
"I want to make sure that we are always the most customer-centric company in the world."
"We are not a 'get big fast' company. We are a 'get good fast' company."
"I very much believe in the libertarian notion that the best way to govern is to govern least."
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