I think it's important to be willing to be misunderstood, if you're going to innovate. And you should be willing to be misunderstood for a long period of time.
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"We don’t make money when we sell things. We make money when we help customers make purchasing decisions."
"I believe that to be successful, you have to be customer-obsessed."
"I didn't think I'd regret trying and failing. And I suspected I would always be haunted by a decision to not try at all."
"I think that we're going to see a lot of really amazing things happen in the next 20 years."
"I believe that the internet is the most powerful tool for human liberation that has ever been invented."
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