Sam Walton — "If you don't listen to your customers, they'll stop listening to you."
If you don't listen to your customers, they'll stop listening to you.
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More from Sam Walton
"I'm a big believer in common sense."
"I'm a great believer in getting out and walking around and seeing what the competition is doing."
"I was a little bit of a tightwad. I'm still a tightwad. I'm not ashamed of it."
"The small stores were just destined to disappear, at least in the numbers they once existed, because the whole thing is driven by the customers, who are free to choose where to shop."
"Control your expenses better than your competition. This is where you can always find the competitive advantage."