Sam Walton — "Sam got on the system and reached out to every store employee, asking them to ma…"
Sam got on the system and reached out to every store employee, asking them to make eye contact and say hello to every customer.
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More from Sam Walton
"I have always been driven to the point of obsession in everything I've ever done."
"I've always been an early riser."
"We let folks know we’re interested in them and that they’re vital to us. Because they are."
"I like to get out and talk to our associates."
"If one of our customers comes into the store without a smile, I'll give them one of mine."
Details
Using advanced satellite television technology for a simple, folksy, and direct customer service instruction.
Date: Unknown, after Walmart implemented satellite TV system
Power & LeadershipVerification
Unverifiable
Found in 1 providers: gemini
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