Sam later claimed that he had spent more time in Kmart stores than any Kmart executive... Unlike many businesspeople, Sam never focused on the weaknesses or problems of his competitors, he only looked to see what they were doing better than Walmart.
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"If everybody else is doing it one way, there's a good chance you can find your niche by going in exactly the opposite direction."
"I always tried to do the right thing."
"If one of our customers comes into the store without a smile, I'll give them one of mine."
"I always felt that if I could make a dollar, I should."
"I paid low wages. I’m not proud of that. But I had to when I started out."
Admitting to extensive competitive intelligence gathering and a pragmatic, ego-less approach to learning from rivals.
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Art & CreativityFound in 1 providers: gemini
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