Sam later claimed that he had spent more time in Kmart stores than any Kmart executive... Unlike many businesspeople, Sam never focused on the weaknesses or problems of his competitors, he only looked to see what they were doing better than Walmart.
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"I've always had a strong bias towards action."
"I was a little bit of a tightwad. I'm still a tightwad. I'm not ashamed of it."
"Sam got on the system and reached out to every store employee, asking them to make eye contact and say hello to every customer."
"When a clerk gets so good she can get better wages elsewhere, let her go..."
"I've always been a frugal person."
Admitting to extensive competitive intelligence gathering and a pragmatic, ego-less approach to learning from rivals.
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Art & CreativityFound in 1 providers: gemini
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