The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys.
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"I used to fly my own plane, a little old Cessna 210, and I'd just buzz around and look at everything."
"It never occurred to me that I might lose; to me, it was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy."
"I've always been a frugal person."
"I was never very good at anything but business."
"When Sam feels a certain way, he is relentless. He will just wear you out. He will bring up an idea, we'll all discuss it and then decide maybe that it's not something we should be doing right now—or …"
A radical, anti-hierarchical management philosophy valuing front-line employee input.
Date: Unknown
InspirationalFound in 1 providers: gemini
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