Sam Walton — "You might call his style: management by looking over your shoulder."

"I was asked what I thought about the stock market. I said it was a good place to buy groceries."

"But Sam was also frugal, to put it mildly."

"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."

"I've always believed in treating people the way you want to be treated."

"No matter how you slice it in the retail business, payroll is one of the most crucial things you have to fight to maintain your profit margin. That was true then, and it is still true today."