Walton loved listening to individual employees. He particularly liked talking to the truck drivers—they saw more stores per week than anyone else, and they tended to say what they really thought.
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"I always liked to win."
"I never gave up."
"We let folks know we’re interested in them and that they’re vital to us. Because they are."
"I always tried to be a good example."
"The secret of successful retailing is to give your customers what they want."
Revealing his unusual source of business intelligence, valuing the unfiltered opinions of truck drivers.
Date: Unknown
Nature & WorldFound in 1 providers: gemini
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