Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
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"I've never been one to sit around and wait for things to happen."
"To succeed in this world, you have to change all the time."
"He would rather be out with the folks doing the real work of retail than sit around in meeting in the home office."
"If one of our customers comes into the store without a smile, I'll give them one of mine."
"I'd rather have them calling me 'cheap Sam' than 'extravagant Sam.'"
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