If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to solve.
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"If you don't like to be criticized, you should do nothing."
"I think it's important to be stubborn on vision, but flexible on details."
"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."
"I think it's important to be willing to be misunderstood, if you're going to innovate. And you should be willing to be misunderstood for a long period of time."
"Your margin is my opportunity."
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