The small stores were just destined to disappear, at least in the numbers they once existed, because the whole thing is driven by the customers, who are free to choose where to shop.
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"Control your expenses better than your competition. This is where you can always find the competitive advantage."
"You can't just keep doing what works one time, because everything around you is always changing."
"I have a little yellow Dodge convertible I drive in parades. I bought it for $1,900 from some guy who advertised in the paper."
"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."
"The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys."
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