Sam Walton — "When a clerk gets so good she can get better wages elsewhere, let her go..."
When a clerk gets so good she can get better wages elsewhere, let her go...
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More from Sam Walton
"Never be satisfied. There's always room for improvement."
"I never thought about being rich. I just wanted to be successful."
"I always tried to treat people the way I wanted to be treated."
"The small stores were just destined to disappear, at least in the numbers they once existed, because the whole thing is driven by the customers, who are free to choose where to shop."
"Walton loved listening to individual employees. He particularly liked talking to the truck drivers—they saw more stores per week than anyone else, and they tended to say what they really thought."